Cars

Three things we wish other car rental companies would stop doing

Bad service is the exact opposite of what we want to do. And too many times the customers we get are people coming off of bad experiences with others. While we’re not all that optimistic that they’ll stop soon, we can at least take a few moments to grind our gears.

So let’s jump right in.

High pressure sales tactics

We wrote a blog a few months ago about how everyone’s now a salesman. Everyone. Rental companies make a ton of money off of optional insurances and let’s face it – sometimes they are absolutely worth it. They’re also absolutely profitable for companies. But the extent to which they’re pushed isn’t good. It’s great to let customers know what they might want because they don’t know everything. It’s a different thing altogether to pressure them into something they don’t want.

Optional but mandatory

This doesn’t happen as much here – but overseas you’ll see a lot of companies who will provide you with the option of taking insurance or ancillary products. However, it’s not really an option because if you choose to NOT take the add-on you get charged a fee for opting out of that. Nuts, right? If you’re going to charge the money anyway, include it in your standard fare.

Don’t worry about it until you have to

This unfortunately happens more than it should. “This” – meaning when rental car agents inspect your car for damage – they go looking. And we mean really, really looking. Be sure to notate everything up front about the car and list off any damage. Get a list from your agent and make one yourself. That way – everyone’s on the same page.

It’s also a good thing to do because sometimes this just happens by mistake. Or that you’ll get one employee who’s pretty relaxed about damage while you have others who are hopelessly tied to employee rules and regulations. Some like to video tape inspections, honestly that’s a little far on our end. We’ll initial and sign off on a list if you need us to. If you’re video taping someone doing an inspection, than maybe you should reconsider why you chose that company in the first place.

Any other things that drive you nuts? Grinds your gears? Let us know below!

 

The four biggest Do’s and Don’ts of car rentals

For anyone who’s traveled for business or pleasure, it’s a good bet that you’ve probably rented a car at some point. Today, there are tons of options available, but how do you know you’re getting the best out of your experience? Our blog this month tackles the four biggest dos and don’ts of renting a car.

DO use small companies

While the big companies have a huge share of the market share in the car rental industry, independent outlets are slowly but surely coming into vogue once again. That’s great news for you as a traveler because while the big guns focus on profits and generating revenue, smaller, independent companies have to rely on great service in order to get business.

And make no mistake about it – the big companies certainly provide more accessibility and provide more convenience. You’ll see them littered throughout and around airports. But just because it’s easy doesn’t make it the best option. Smaller rental companies often offer lower rates and will go the extra mile to make sure you’re happy. So instead of hanging around those big travel websites and booking in advance, do some local digging on Google and you’ll be able to mine some incredible savings.

DO choose the correct vehicle for your trip

The most important word of advice we can give towards getting a great deal is not over or undershooting on the kind of car you’ll needs. If you have a lot of people and stuff to haul, pick something like an SUV. If you’re traveling light, solo and in an urban setting, go with a smaller car so you can squeeze into the nooks and crannies of a city and not blow cash on a big, hulking vehicle that’s full of space you’ll never use. Last thing to keep in mind is automatic and manual transmissions. Especially if you’re traveling abroad, manual transmission is the norm, so be sure to request an automatic.

DON’T wait until the last minute to book your car

While going smaller will save you money, make sure you take care of your arrangements before you fly in – at least a week in advance. Not only will it be cheaper, but also you’ll be more likely to get the kind of vehicle you want AND need. Leaving a longer lead-time means more available cars and a better selection along side the better rate.

DON’T just climb in your car and go

Most companies WON’T bust your chops for insurance claims unless it’s a really serious ding on the car, but just in case – it’s good to stay outside during the initial inspection before you get in the car and get a copy of everything. Unfortunately, some companies see inspections as a way to drive profits and you can avoid unnecessary charges if you’re a little more diligent.

If you’re flying into the St Pete/Tampa area, look us up! You’ll get the car you want and the service you deserve. Any tips that you’d like to share? Let us know below!

 

Top 5 Tips for a Fun Family Road Trip

 

What time of the year is it? It is road trip season and Pensacola travelers are getting to travel in outside of the sunny State of Florida. What better way to relax, connect and unwind with family and friends than with a Pensacola Car rental? Kick your feet up and let us help you do the driving with some travel advice for your next road trip.

#1 How to Save on Mileage

Your gas might be filled to the brim in your car but what a better way to save mileage than renting a vehicle. Have fun in a drop top convertible or a conservative family sized sedan from a Pensecola car rental company that can help you select. Drive a Ford Mustang convertible, or Jeep SUV to add to the excitement of your road trip.

#2 An Auto-Pilot DJ is Handy

Ask us about SiriusXM satellite radio that has unlimited channels at the click of a button. Take our advice and your children will be entertained. If SiriusXM isn’t what you are looking for, make a fun iPod mix of songs your kids will love and you and your spouse can listen to sing along to or keep you awake behind the wheel. Play musical games by playing the first few seconds of the song and ask your children to guess what song it is. Other games that you and your family will like are “I Spy” or “20 Questions for a few laughs.

#3 Learn As You Go

You would be surprised how many interesting attractions you can find on a road trip. If you are on a flexible timeline, check out the National Naval Aviation Museum in Northern Florida, the Underground Mall in Atlanta or Horseshoe Bend in Alabama. Wherever your journey takes you, there are interesting places your GPS will help you find.

#4 Snacks and Fresh Delights

When you drive long distance, you will eventually get thirsty and hungry. Save money on take out and make sandwiches, bring light snacks such as granola bars, and keep refreshments in a cooler. Keep the food in a convenient place you can easily reach to prevent frequent stops and place the cooler in a cool area in the trunk.

#5 Stretch Your Legs

Your destination is chosen and your family or group of friends are ready to go. Plan your short or long distance road trip with a list of places to stop. We know you want to get to your destination as soon as you can but stretching your legs while taking a break for a breather can help prevent accidents.

Guardian Rent-A-Car is conveniently located in Pensacola, Florida. It takes a few minutes to get a free online quote and book a reservation on our website. Do you have any questions>? Call us today at 850-456-0351.

 

 

 

History of the Rental Car Industry

The earliest known example of cars being offered for rent dates to 1904.The German company “Sixt” was established in 1912 with three cars for rent. Read more…